My adventures with Salzburg Global Seminar in Pasadena, CA this past week introduced me to MindLab, a cross-governmental innovation in Denmark. MindLab works with three ministries and one municipality of the Denmark federal government to help them view their efforts from the outside-in and see them from a citizen’s perspective. Essentially they are contractors for the government, hired to co-create government ideas and make them easier to use, more functional, and citizen friendly.
One of their most successful projects was redesigning tax filing in order to make the information more clear and accessible to young people.
The organization is run by a “Board of Management,” which includes four representatives from each of the ministries and the municipality in which the organization works. They also have an advisory board that encompasses leaders in the public sector and companies throughout the nation.
MindLab is a unique example of cooperation across the public sector and the federal government.